FAQ · Oulaf

Most US orders arrive in 5–8 business days. International orders typically take 8–16 business days. You’ll receive a tracking link as soon as your order ships.

Orders over $35 qualify for free standard shipping anywhere in the US. For international orders, free shipping applies on orders over $60.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination — you’ll see the exact rate at checkout.

We offer a 30-day happiness guarantee. If you’re not completely satisfied, contact us and we’ll arrange a return or exchange. Items must be unworn and in original packaging.

Absolutely! Exchanges are free. Simply contact our team within 30 days of delivery and we’ll send you a replacement.

We process orders quickly, but contact us within 1 hour of placing your order and we’ll do our best to make changes. Once dispatched, orders cannot be modified.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay — all fully secured and encrypted.

Yes — 100%. We never store your card details. All transactions are processed through industry-standard SSL encryption.

We use premium combed cotton, breathable bamboo, soft merino wool and cozy polyester fleece. Each product listing details the exact composition.

Most styles can be machine-washed on a gentle cycle (30°C). Wool styles should be hand-washed or on a wool cycle. Turn inside out before washing to preserve colours.

Check our Size Guide page for a full sizing chart with EU/US/UK conversions. If between sizes, we recommend sizing up for a more relaxed fit.